Jennifer is DIAL’s Senior Director for Communications, having spent her career at the intersection of digital transformation and communications. Prior to joining DIAL, Jen was the director of communication and information management for the International Committee for the Red Cross (ICRC), where she led their archives, communications, information management, project management office, and technology teams, advancing the organization in major transformation efforts, such as moving to a hybrid cloud model. Jennifer first joined the ICRC as head of digital communications, where she and her team helped the organization take a thoughtful, expansive approach to social media, effective storytelling, and digital communications. Prior to joining the ICRC, she was a deputy director for communications at the Bill & Melinda Gates Foundation with a particular focus area on making mobile-first, community-driven content. With previous roles as a travel guidebook editor and web developer at Amazon.com, Jennifer received her undergraduate degree from Mount Holyoke College.