Our Staff

DIAL is supported by a global team committed to creating a more inclusive digital society

Executive Office

Kate Wilson, CEO

Kate believes that digital technology products, new technology policies and updated business model practices are required to make transformative change in the lives of the underserved and decrease the growing digital divide. Kate joined DIAL in February 2016 as its CEO to fulfill this vision. She has committed the past 26 years to bringing diverse stakeholders together to find common ground in business, technology and policy, holding leadership roles in both the corporate and non profit sectors. Learn More 

Chris Maloney, Senior Director for Strategy and Business Development

Chris Maloney joined the Digital Impact Alliance in April 2021 as the Senior Director for Strategy and Business Development. In this capacity, he oversees strategy integration efforts across DIAL’s business units, and works closely with the CEO on donor and partner outreach. Learn More.

Monitoring and Evaluation Team

Laura O’Brien, Director, Monitoring, Evaluation and Learning

Laura is motivated by the vast, ever-changing digital development ecosystem and the continuous opportunities for research, collaboration, and learning it provides. She joined the DIAL as the Monitoring and Evaluation Manager in February 2018, building on her previous work at the nexus of international development, evaluation and innovation. Learn More

Scott Neilitz, Manager, Monitoring, Evaluation and Learning

Scott believes that creative innovation and technology have the potential to improve the lives of people in low- and middle-income countries. He also believes that through constant and iterative research and learning, we can improve programs and their impact on underserved populations. Scott joined DIAL in 2018 as a Senior Monitoring, Evaluation, and Learning Associate and has since gained the experience to become a Manager of Monitoring, Evaluation, and Learning. 

Prior to joining DIAL, Scott worked at the International Initiative for Impact Evaluation (3ie) where he managed 3ie’s replication program; oversaw outreach for the push-button replication project; managed the Science, Technology, Innovation, and Partnerships evidence gap map, and managed the impact evaluation expert roster database. Before that, he was a Peace Corps volunteer in Kazakhstan teaching English and leading youth development initiatives. He also has experience working with social enterprises in Africa and in politics as a Field Organizer with multiple campaigns in the United States. 

Scott has a master’s degree in International Development Studies with a focus on social entrepreneurship and impact investing from George Washington University and a bachelor’s degree in International Political Economy and French from Carthage College. He is fluent in English, French, Russian and has some proficiency in Portuguese. Learn More

Mark Mulobi, Associate, Monitoring, Evaluation and Learning

Mark joined DIAL in May 2021 as the Monitoring Evaluation and Learning (MEL) Associate. He was attracted to DIAL to be a part of the team that helps bridge the gap of digital inclusiveness using evaluation to better the lives others and ensure that no one is left behind in the world.

Prior to DIAL, Mark worked with Benaphil consultants Ltd as the evaluation intern. He has also worked for EvalYouth Global Network as the Vice chair, African Evaluation Assosiation (AfrEA) network for Young and Emerging Evaluators (YEEs) as the co-chair. Mark is a champion for Eval4Action campaign geared towards accelerating the delivery of SDGs by advocating for stronger evaluation capacities and evidence-based policies.

Mark holds a Bachelor of Arts in community development, a Diploma in marketing from Graffins college, Kenya, and is currently pursuing a Master of Arts degree in Monitoring and Evaluation from Daystar University. Learn More

Insights and Outreach Team

Michael Downey, Director of Community

Michael’s career in IT and open source spans nearly two decades both in the healthcare and financial services industries, as well as the nonprofit world. In his current role, he helps build a vibrant and active open source software community for high-impact technology for development (T4D) projects that advance DIAL’s mission. Learn More 

Brenda Quiroz Maday, Senior Manager, Digital Principles Training

Brenda Quiroz Maday is an award-winning professional with over 20 years of designing and delivering capacity-building programs and facilitating national and organizational strategies across diverse sectors, including entrepreneurship, gender equality, health care, energy and environment, and education.

She joined the United Nations Foundation’s Digital Impact Alliance as the Sr. Manager for the Digital Principles Training. In this role, she develops a sustainable business model, and plans for DIAL’s accredited Digital Principles trainers piloted in Kenya.

Before DIAL, she led, managed, and strengthened complex multimillion-dollars programs as a contractor for the U.S. Agency for International Development, the U.S. Department of State, the International Finance Corporation, and the German Agency for International Cooperation.

She received a Chemical and Industrial Engineering degree from the Instituto Politecnico Nacional in her native Mexico, a Master of Business Administration from Georgetown University, and is currently working towards her Doctoral Degree in Education with Northeastern University (NEU). Also, at NEU, she is advising on the creation of the Venture Funding Program, an initiative of Northeastern’s Center for Research Innovation (CRI). Learn More

Claudine Lim, Manager, Principles for Digital Development

Claudine first joined the Digital Impact Alliance in October 2017, shortly after receiving a dual masters in international relations and public relations from the Maxwell School and S.I. Newhouse School at Syracuse University. After working as a Program Coordinator and Researcher for DIAL’s Business Operations, she is currently working with the Principles of Digital Development. Learn More

Nicki Ashcroft, Program Manager

Nicki joined DIAL in April 2021 as Program Manager. Before that, she was at Population Services International, working on sexual and reproductive health projects and general operations, and at the Institute for Reproductive Health, working on mobile and digital health projects. Learn More.

Coby Jones, Manager, Communications

Coby uses her strategic communications skills and experience to promote justice and equality through her work and writing. She believes storytelling should be at the heart of any communication strategy, and that storytelling can change the world. Learn More

Trish Dorsey, Product Manager, Communications

Trish is passionate about storytelling and has a proven track record of leading cross-functional teams from project initiation to closing. She joined the Digital Impact Alliance in March 2020 and plays a pivotal role in the planning, execution, and dissemination of products that support DIAL’s overall strategy and goals. Learn More.

Rachael Keyl, Senior Associate, Brand and Events

Rachael manages, plans and coordinates international and domestic events in support of DIAL’s mission, including gatherings of stakeholders, launches of new initiatives and programs, and annual meetings of the Board of Directors. She joined DIAL in August 2016 as an Executive Assistant to DIAL’s Focus Areas, overseeing travel logistics and scheduling. Learn More 

Caitlin Flattery, Senior Associate, Digital Communications

Caitlin joined DIAL in June 2021 as a Senior Digital Communications Associate. Previously, she spent four years at an engineering management consulting firm focusing on public outreach and communications efforts for national- and regional-level energy sector projects for the U.S. Agency for International Development. She completed her dual M.A./M.S. in Public Diplomacy from Syracuse University in 2017, and her M.A. in French Language, Literature, and Linguistics from West Virginia University in 2014. Learn More.

Nick Gates, Senior Associate, Policy and Research

Nick believes in the power of sustainable and inclusive digital technology to extend good governance, as well as promote social and economic empowerment. He joined DIAL as a Fellow during the Summer of 2019, working on partnerships and the ICT4SDG program, before continuing with the organization as an Associate in April 2020.

Nick has a background working in mixed-methods research, data analysis, project management, and partnership building for digital and grassroots development, with additional international experience in nonprofit advocacy, organizing, and community building. Currently, Nick is focused on policy and research supporting digital government and national digital transformation, with a focus on national transformation processes and social inclusion in digital development. In his current role, Nick is responsible for driving a number of key research projects for the Policy Team, as well as helping to manage DIAL policy advocacy and outreach, overseeing the DIAL interns program, and supporting the country team on research and policy. 

Nick brings forth experience in academic research, business development, and nonprofit advocacy, including research work centered on trade policy and social economy. He has worked and volunteered in several NGOs in the United States, Denmark, and India. As part of a team working to expand the Fairtrade movement in India, Nick helped expand outreach for the Fairtrade Week 2017 and license the first Fairtrade-certified coffee brand in India. This experience motivated Nick to write his graduate thesis about women’s empowerment in the Fairtrade movement in South India, and later to pursue work on inclusive digital technology in agricultural development. Nick graduated with an MSc in Global Development from the University of Copenhagen in Denmark in 2018, and also holds a dual degree from the University of Massachusetts Lowell, with a BA in Political Science and a BA in History. . Learn More

Akshika Patel, Associate, Principles for Digital Development

Akshika joined DIAL in February 2021 as a Post-Graduate intern. She has since transitioned to the Associate role for the Principles Program. Shortly before this, she graduated with her master’s in International Affairs, with a concentration on Economic and Political Development, from Columbia’s School of International and Public Affairs. While there, she focused on digital-economic development and public & private partnerships, with an intersectional lens. Prior to graduate school, she served as a Peace Corps volunteer in Botswana. Learn More

Integrated Delivery

Jake Watson, Senior Director, Technical Programs

Jake seeks to maximize the positive impact technology can have in support of humanitarian and international development programs and projects. He believes that technology is only one piece of the puzzle and that a deep understanding of context and local ownership are the keys to success. Jake joined DIAL in May of 2018 as Senior Director of the Platforms and Services group and is a member of the Governance Board for Digital Square. Learn More

Rachel Sibande, Senior Director, Country Outreach

Rachel works to demonstrate sector-wide collaboration between D4D actors in deploying initiatives that enhance data use for evidence-based decision-making. She joined DIAL in September 2017 as Program Director, supporting program partners in selected countries. Learn More 

Theresa Nyamupachitu, Director, Programs and Operations

Theresa believes in digital inclusiveness for sustainable development. With deep roots in health systems strengthening, she is committed to improving health outcomes through the use of digital data, technologies and platforms. Before joining DIAL, she held senior advisory roles for more than 12 years in program operations, donor compliance, and financial and technical management at IMA World Health and John Snow Inc. Learn More 

Diana Sang, Associate Director, Country Strategy and Partnerships

Diana is a firm believer in the power of ICT to become the largest distribution platform for delivering public and private services to millions of people in urban, rural and poor areas. She is convinced that the mobile platform is the single most powerful way to extend economic opportunities and key services to millions of people and is dedicated to supporting more opportunities for connectivity to flourish. Learn More 

Steve Conrad, Associate Director of Technology

Steve is a software engineer and technology architect with over 15 years of experience in both the private and non-profit sectors. In his current role, he is focused on making open source software better and more interoperable. He is also an advocate for mentoring and teaching developers and helping to create sustainable jobs in places where talent is abundant but opportunities are rare. Learn More 

Tanvir Singh Natt, Delivery Manager

Tanvir is responsible for assessing and mapping the technical capabilities of mobile provider partners in meeting the needs of the NGO sector, as well as helping his team identify opportunities for driving platform integration within the ecosystem so there is a more seamless experience for the provisioning of mobile connectivity within digital services in emerging markets. Learn More 

Kennedy Okong’o, Policy Manager

Ken, who is passionate about shaping the interactions amongst actors and components of the digital ecosystem, joined DIAL to spearhead DIAL’s in-country digital transformation agenda. He is experienced in policy messaging, analytical work, review of regulatory trends and development of knowledge products. He previously worked in Africa and Asia for technology service providers, regulators, academia, think tanks, development partners and inter-governmental agencies. Ken who holds a PhD in Information Systems from University of Cape Town, leads policy round tables, does policy reviews and brokers public-private partnerships to refine digital development policy.

Ransford Mensah, Country Lead, Sierra Leone

Ransford is a strong advocate and practitioner of design thinking techniques and approaches to solve complex problems, and he brings to his consulting work a pragmatic approach based on 13 years’ experience in private and development sector. He specializes in areas such as project management, change management, IT service management, training and capacity building.

Prior to joining DIAL, Ransford worked for the USAID Digital Libera project as the Change Management Advisor where he developed a locally owned change management framework to assist government in identifying and prioritizing government processes and services to digitize. He has led high performing teams and driven capacity building programs in Sub-Saharan Africa for organizations such as the UNCDF, AfDB, UNDP and GIZ.

Ransford holds a PhD in Information Systems from USQ in Australia, a Masters in Engineering Business Management, Coventry University, UK and a first degree in Computer Engineering, KNUST, Ghana. He is certified in PMP, ITIL Expert, PRINCE2 Practitioner, Change Management, Agile Scrum Master, CISA, TOGAF and Ethical Hacking. Learn More

Sherman Kong, Senior Advisor, GovTech

Sherman Kong is most committed to achieve development impact through informed data-driven decision making and technology-aided efficiency, a principle he reinforces through DIAL by helping to advance the ICT4SDG body of work and to apply the Digital Investment Framework in practice. He has past experience in health systems and digital innovation, data management, and facilitation of knowledge by research and policy priorities. Learn More.

Maurice Sayinzoga, Senior Manager, Policy and Research

Maurice brings nine years of experience as a development professional to DIAL. His work spans the fields of education, public health, youth livelihoods development and ICT. Maurice first joined DIAL in June 2017 as a fellow, and then stayed with the team as a staff member from August 2017. Learn More

Nyoman Ribeka, Software Engineer

Nyoman, who prefers to go by Win, is a passionate software engineer who believes in working together through people and technology to create a better world. Win also believes that nurturing new and passionate engineers brings out the best in them, sets them up for success and eventually, will help sustain software development projects. Learn More

Sarah Farooqi, Business Analyst

Sarah believes in digital technology as a powerful accelerator for the Sustainable Development Goals. In her current role at DIAL as a Business Analyst, she is working with a wide range of global development actors to improve the Catalog of Digital Solutions and providing support to the GovStack initiative. Sarah joined DIAL as a Fellow for the Open Source Center in 2019 and transitioned to working full-time in February 2021.

Prior to joining DIAL, Sarah has experience working with NGOs in emergency, relief, recovery, and rehabilitation, creating standards, designing research and publications, and conducting quality management audits. She has also worked on several entrepreneurial and passion projects. Sarah is enthusiastic about data, problem solving, systems thinking, and connecting people to opportunities. Her master’s capstone was designing an indexing tool to track state-level government responses to COVID-19 to evaluate household impacts in the United States.

Sarah holds a bachelor’s degree in international economics and finance from Ryerson University in Canada, and a master’s degree in sustainability from Harvard University. She has also completed two professional certifications in international development & environmental sustainability and corporate sustainability & innovation from Harvard’s Extension School.

Open Source Center Team

Heath Arensen, Director of Open Source Center

Heath is a global nomad with an itch for entrepreneurship, having spent more than 15 years founding and scaling tech-driven startups in Africa, the Middle East and Asia. He thrives at the intersection of technology and social good, with experience in founding startups, in impact investing and in product incubation. Learn More 

Business Operations Team

Jessi Ginther, Senior Director, Finance and Program Operations

Jessi is a financial, program, and operations management professional focused on process improvement, change management, and organizational development. She has over 20 years of experience working across the private, non-profit, and public sector in the US and internationally in a range of industries from banking, auditing, financial consulting, IT, and development work. Before joining DIAL, Jessi was the Sr. Director of Operations for Center for Civilians in Conflict (CIVIC) where she led the development of an organizational infrastructure made to withstand rapid growth coupled with thoughtful change management and “fit for purpose” processes. Prior to CIVIC, Jessi worked at Amtrak standing up a new pilot “Business Office” to transform IT and support change management efforts across the department. At Management Systems International (MSI), she focused on strengthening program management, financial management, contract compliance functions and cost/pricing mechanisms within the organization. She also has experience as an auditor working at Ernst & Young and Schneider Downs, Inc. Jessi holds an MBA from George Washington University in Washington, DC and a B.S. in Accounting and Business Administration from Ohio Dominican University. Learn More

Rachel Patterson, Associate Director, Programs and Operations

Rachel joined DIAL in January 2017 as Executive Assistant to DIAL’s CEO and Business Operations team. Before that, she worked in the United Nations Foundation’s Executive Office as an Administrative Assistant providing support to the President and CEO. She has also worked in higher education administration and Air Force libraries.  Learn More 

Eva Achero, Manager, Programs and Operations

Eva joined DIAL in January 2018. She was attracted to DIAL to be a part of the team that helps bridge the gap of digital inclusiveness in the world. Eva’s professional background spans higher education, social security administration, mobile telephone industry and print media. Learn More

Tianlun Hao, Senior Associate, Finance

Tianlun joined DIAL in April 2021 as a Senior Associate, Finance. Previously, Tianlun was a Financial Analyst of UNICEF USA’s Impact Fund for Children, primarily focusing on the Fund’s financial management, pipeline due diligence, and impact investing efforts. Learn More.

Shruti Ratnaparkhi, Senior Associate, Programs and Operations

Shruti joined DIAL in May 2019 after graduating from the George Washington University’s Elliott School of International Affairs with a bachelor’s degree in International Affairs and Economics. Learn More

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