DIAL Staff

DIAL is supported by a committed and growing team. We’re growing, so please keep an eye out for our new job opportunities.


Kate Wilson


Kate believes that digital technology products, new technology policies and updated business model practices are required to make transformative change in the lives of the under-served and decrease the growing digital divide. Kate joined the Digital Impact Alliance (DIAL) in February, 2016 as its CEO to fulfill this vision. She has committed the past 26 years to bringing diverse stakeholders together to find common ground in business, technology, and policy, holding leadership roles in both the corporate and non-profit sector.

Dawn C. Seymour

Director, Program Operations 

Dawn is passionate about accessible and quality digital tools that can provide actionable data to decrease disparities in areas such as health.  She has deep implementation experience of digital health solutions and change management strategies for data use. With over 10 years of experience in global health, Dawn has spent a majority of that time living and working in African countries.


Beth Gertz

Senior Strategy Advisor

Beth Gertz helps corporate, non-profit and government organizations develop actionable social impact strategies, improve operational effectiveness and strengthen delivery and impact in the developing world. Beth has been serving as the Digital Impact Alliance’s Senior Strategy Advisor since its inception in July 2014. Beth is also Managing Director of Seven Hills Advisors, a social impact strategy consultancy that specializes in the design of multi-stakeholder partnership and program design.

Laura O’Brien

Senior Manager, Monitoring, Evaluation and Learning

Laura O’Brien is motivated by the vast, ever-changing digital development ecosystem and the continuous opportunities for research, collaboration, and learning it provides. She joined the Digital Impact Alliance (DIAL) as the Monitoring and Evaluation Manager in February 2018, building on her previous work at the nexus of the international development, evaluation, and innovation.

Scott Neilitz

Senior Associate, Monitoring and Evaluation

Scott believes that the nexus of innovation and technology through creative means has the potential to improve the lives of people throughout low and middle-income countries. He believes that by constant and iterative research and learning that we can improve programs and, ultimately, impact. Scott joined DIAL in 2018 as a Senior Monitoring & Evaluation Associate.

Eva Achero

Executive Assistant

Eva Achero joined DIAL in January 2018 as the Executive Assistant to DIAL’s CEO. She was attracted to DIAL as she wanted to be part of the team that helps bridge the gap of digital inclusiveness in the world. Eva’s professional background spans higher education, social security administration, mobile telephone industry, and print media.

Matt Haikin

Manager, Insights and Impact

Following 15 years working with ICTs as a tool for social impact in the UK, Matt completed a Masters’ degree in ICTs for Development and, since 2012, has been applying this knowledge base to the international development (ICT4D) sector. Matt combines strategic outlook with direct technical expertise, enabling him to support organisations in understanding how best to apply ICT to development problems to improve the impact and effectiveness of their work. 


Allana Nelson

Senior Manager, Principles for Digital Development

Allana Nelson has spent the last eight years working in government, non-profit, and private sector organizations specializing in project management and business operations in the areas of international development, communications, and training. Allana joined the Digital Impact Alliance (DIAL) in March 2017 as the Program Manager for the Principles for Digital Development on the Insights and Impact team. In this position, she is responsible for promotion, education, and advocacy of the Principles. Prior to joining DIAL, Allana worked at USAID on technology-based solutions to the Ebola response and recovery efforts in West Africa.


Maurice Sayinzoga

Manager, Insights and Impact

Maurice Sayinzoga brings 9 years of experience as a development professional. His work spans the fields of education, public health, youth livelihoods development, and ICT. Maurice first joined the Digital Impact Alliance in June 2017 as a fellow, and then stayed with the team as a staff from August 2017.

Claudine Lim 

Associate, Principles for Digital Development

Claudine Lim first joined the Digital Impact Alliance in October 2017, shortly after receiving a dual Masters in International Relations and Public Relations from the Maxwell School and S.I. Newhouse School at Syracuse University. After working as a Program Coordinator and Researcher for DIAL’s Business Operations, she is currently working with the Principles of Digital Development

Jake Watson

Senior Director, Platforms and Services 

Jake Watson seeks to maximize the positive impact technology can have in support of humanitarian and international development programs and projects. He believes, however, that technology is only one piece of the puzzle and that a deep understanding of context and local ownership are the true keys to success. Jake joined DIAL in May of 2018 as Senior Director of the Platforms and Services group and is a member of the Governance Board for Digital Square. 


David McCann

Director of Technology for the T4D Open Source Software Incubator & Accelerator

David McCann serves as Director of Technology for the T4D Open Source Software Incubator & Accelerator at DIAL. He brings 10 years of experience building and managing small teams to achieve greenfield goals in both the non-profit and private sectors.

Kai-Lik Foh

Kai-Lik Foh

Program Director, Platforms and Services

Kai-Lik Foh works to identify as well as promote innovative solutions in collaboration between the mobile and development sector, to improve access to basic digital services for the underserved.  Kai-Lik joined the Digital Impact Alliance (DIAL) in February 2017 as Program Director of the Mobile Network Integration Initiative, aiming to improve the pace and efficiency of service delivery by the development sector through core mobile channels.

Heath Arensen

Director of Business Planning, Platforms and Services 

Heath is a global nomad with an itch for entrepreneurship, having spent the past 15+ years founding and scaling tech-driven startups in Africa, the Middle East, and Asia. He thrives at the intersection of technology and social good with experience in founding startups, in impact investing, and in product incubation.

Michael Downey

Director of Community, Platforms and Services

Michael Downey is the Director of Community for the Digital Impact Alliance (DIAL)’s Open Source Software Incubator & Accelerator. Michael’s career in IT and open source spans nearly two decades both in the healthcare and financial services industries, as well as the nonprofit world. In his new role, he will help to build a vibrant and active open source software community for high-impact technology for development (T4D) projects that advance the mission of DIAL. As a long-time participant in the T4D community, he is excited about DIAL’s unique opportunity to help build a digital society that serves everyone.

Danielle Dhillion

Danielle Dhillon

Manager, Demand Aggregation

Danielle works to identify as well as promote innovative solutions to improve collaboration between the mobile industry and international development sector. As Manager of Demand Aggregation for the Mobile Network Integration team, Danielle is responsible for driving the demand forecasting initiative and digital procurement strategy to address current challenges NGOs face when utilizing services provisioned by Mobile Network Operators. Danielle has been with DIAL since March 2017 and has experience working on both the Platforms & Services and Data for Development teams. 


Diana Sang

Market Engagement Lead

Diana is a firm believer in the power of ICT to become the largest distribution platform for delivering public and private services to millions of people in urban, rural and poor areas. She is convinced that the mobile platform is the single most powerful way to extend economic opportunities and key services to millions of people, and is dedicated to supporting more opportunities for connectivity to flourish.

Tanvir Singh Natt

Technical Lead

As Technical Lead for the MNI team, Tanvir is responsible for assessing and mapping the technical capabilities of mobile provider partners in meeting the needs of the NGO sector, as well as helping the team identify opportunities for driving platform integration within the ecosystem so there is a more seamless experience for the provisioning of mobile connectivity within digital services in emerging markets.

Syed Raza

Senior Director, Data for Development

Syed Raza works to demonstrate and promote adoption of systemic solutions and enabling environments for large scale use of data, such as mobile data, for the underserved. Since June 2016, Syed has served as the Digital Impact Alliance’s Senior Director of Data. Previously, Syed spent 15 years in industry, with roles in private equity, management consulting and high-technology firms.

Rachel Sibande

Program Director

Rachel Sibande works to demonstrate sector wide collaboration between D4D actors in deploying initiatives that enhance data use for evidence-based decision making. Rachel joined DIAL in September, 2017 as Program Director, supporting DIAL program partners in selected countries.


Melissa Johns

Advisor, Data Policy

Melissa Johns is dedicated to increasing opportunities for people through greater access to information and networks.  She believes digital technologies are the best tools we have towards that goal.  Melissa joined Digital Impact Alliance (DIAL) in 2017 as its Senior Director for Insights and Impact to lead DIAL’s overall research program, knowledge dissemination and influence agenda. She currently serves as an Advisor on Data Policy.

Daniel Hayden

Senior Director, Business Operations

Daniel Hayden is committed to improving the results of social impact organizations by designing and managing systems that increase stakeholder trust. Since June 2016, Daniel has served as the Senior Director of Business Operations at the Digital Impact Alliance (DIAL). Before joining DIAL, he advised the United Nations Environment Programme in the design global campaigns to reduce marine litter and trade in illegal wildlife.

Jesica Thavarajah

Senior Manager, Grants and Finance

Jesica Thavarajah believes in the transformative power of technology and creating an inclusive digital society through innovations in grantmaking. She joined DIAL from Dexis Consulting Group where she supported 25+ projects around the world and from donors including USAID, Department of State, and private firms.

Theresa Nyamupachitu

Manager, Grants and Finance

Theresa Nyamupachitu believes in digital inclusiveness for sustainable development. With deep roots in health systems strengthening, she is committed to improving health outcomes through use of digital data, technologies and platforms. Before joining DIAL, she held senior advisory roles in program operations, donor compliance, financial and technical management at IMA World Health and John Snow Inc. over the course of 12+ years.

Stephen Erbrick

Senior Program Associate

Stephen Erbrick is dedicated to supporting diverse programs and sectors at the intersection of social impact and technology. Steve joined the Digital Impact Alliance (DIAL) as its Program Associate in November 2014 to provide research and analysis, communications and business operations across DIAL’s focus areas. In his previous role in the Executive Office at the United Nations Foundation, Steve supported special initiatives to advocate for the United Nations and connect people, ideas, and resources to solve global problems.

Rachel Patterson

Associate, Finance & Grants

Rachel Patterson joined the Digital Impact Alliance (DIAL) in January 2017 as Executive Assistant to DIAL’s CEO and Business Operations team. Prior to joining DIAL, Rachel worked in the United Nations Foundation’s Executive Office as an Administrative Assistant providing support to the President and CEO. She has also previously worked in higher education administration and Air Force libraries.

Paul Quirk

Paul Quirk

Director of Communications

Paul believes in the power of communication to help create a better world and has spent his career telling the stories that are often left untold.  Paul joined the Digital Impact Alliance (DIAL) in January 2017 as Director of Communications, after consulting with the team in the fall of 2016.  He brings to DIAL 20 years of strategic communications experience, working on behalf of association, foundation, government and non-profit clients doing work both in the United States and internationally.

Rachael Keyl

Rachael Keyl

Senior Associate, Events Management

As the Events Management Associate for Digital Impact Alliance (DIAL), Rachael Keyl manages, plans and coordinates international and domestic events in support of DIAL’s mission, including gatherings of stakeholders, launches of new initiatives and programs, and annual meetings of the Board of Directors. Rachael joined the DIAL in August 2016 as an Executive Assistant to DIAL’s Focus Areas, overseeing travel logistics and scheduling.

Alexander Riabov

Social Media and Website Associate

Alexander has experience working for a number of international institutions, focusing much of his time on multilingual communications. His experiences constitute working with social media development, communications, brand marketing, campaign implementation, and user engagement. Through his international experience, he is passionate about communications, diplomacy and languages – connecting the world one at a time.