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Digital Impact Alliance (DIAL)

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Category Archives: International development

June 23, 2017

New Partners Join DIAL’s Work to Strengthen Core Mobile Services and Aggregation

By | Blog, Digital development, ICT4D, International development

In April 2017, the Digital Impact Alliance (DIAL) organized a workshop with representatives from both the mobile sector as well as the digital service providers (DSPs) in the humanitarian and development space, to understand how the two sectors can work together to leverage core mobile channels to reach underserved populations.

Partnering for MobileMany interesting ideas emerged, ranging from the identification and support of market and non-market incentives to drive commercial participation, to the alignment of capabilities within the mobile sector to better address the needs of the humanitarian and development sector. As follow up, DIAL has begun exploring in greater detail the opportunity for standard, cross-operator APIs to reduce the time to market for digital services using core mobile services.  Concurrently, work has begun to select pilot countries to test ways to aggregate and stimulate mobile demand from DSPs to make it more commercially viable for mobile players.

DIAL believes in a multi-sectoral approach to addressing this problem and is pleased to announce a series of diverse industry partnerships to collaboratively design and test these potential solutions.

  • Africa’s Talking is a leading regional player in the Cloud Platforms as a Service (CPaaS) sector within Sub-Saharan Africa, helping us understand the potential of pay-per-use, API-driven service development for rapid, cross-operator service launch.
  • Cellulant is a Pan-African FinTech company operating a one-stop payments ecosystem that specializes in cross-network payment platforms, underpinning one of the most important use cases in services for the underserved.
  • VotoMobile has developed a cloud-based platform for mobile notifications and surveys, combined with a growing aggregation service of ready-to-use voice and SMS connections across local operators.  This allows partners to connect with and gather feedback from large populations simply and rapidly.
  • WorldVision International has operations in around 100 countries supporting work in health and nutrition, food security, water and sanitation, disaster response and children in crisis; with substantial experience in digital for development and a strong interest in exploring the further potential of core mobile services in achieving its humanitarian goals

DIAL is seeking additional partnerships to contribute to this work, to ensure that solutions tested balance commercial sustainability with social impact.  If you are an NGO or digital service provider with an interest in the use of mobile for reaching the underserved, or if you are a player within the mobile industry with an interest in exploring commercially viable partnerships with the development sector, please let us know!

For further information, please email Kai-Lik Foh, Program Director (Platforms & Services).

Kai-Lik Foh joined the Digital Impact Alliance (DIAL) in February 2017 as Program Director of the Mobile Network Integration Initiative, aiming to improve the pace and efficiency of service delivery by the development sector through core mobile channels. He works to identify as well as promote innovative solutions in collaboration between the mobile and development sector, to improve access to basic digital services for the underserved. 



May 19, 2017

Humanitarian Agencies to Donors: “Help Us Ensure the Best Data Protection for Beneficiaries”

By | Digital development, International development, Newsroom, Principles for Digital Development, Technology

Major International Aid Organizations and Tech Companies Join Forces to Provide Data Protection for The World’s Most Vulnerable

Hyderabad, India — Global aid agencies seeking to protect some of the most vulnerable people around the world from breaches of data privacy have called on donor agencies to help establish industry-wide standards.

Catholic Relief Services (CRS), the Digital Impact Alliance (DIAL), NetHope and World Vision were among hundreds of organisations at the international Information and Communications Technology for Development (ICT4D) Conference¹ in India this week calling for better protection of data amid the WannaCry ransomware attack. The organizations highlighted the need to standardise approaches for protecting the privacy and security of data gathered by the humanitarian sector in an effort to provide more efficient support and measure impact.

During the conference, the group announced it would review existing frameworks, tools, and mechanisms relating to data security and privacy across the humanitarian sector. The aim of this work is to create a small suite of standardised frameworks to enable the industry to better protect people’s data.

“We are committed to ensuring that the data of the people we serve around the world is adequately protected,” said Karl Lowe, CIO and Vice President of IT at CRS. “We need our donors – governments, foundations, and other institutions so we can align required data protection standards for our humanitarian and development projects.”

Kate Wilson, CEO of DIAL added, “Collecting data on beneficiaries is an important part of shaping development programmes and tracking impact but we must come to terms with the inadequacies of the privacy and security systems that currently exist. Donors and implementing agencies should work together to develop and apply more effective privacy safeguards as called for as part of the Principles for Digital Development.”

“Establishing appropriate guidance for the humanitarian sector is of utmost importance,” said Lauren Woodman, CEO of NetHope. “Over the last year, NetHope has been working to identify best practices in information security and data protection, and we’re thrilled to see the sector coming together to address this important issue.”

Al Lutz, Chief Information Security Officer of World Vision2 said everyone—humanitarian agencies, donors, members of the private sector and governments—needed to aim for the highest level of safeguards possible.

“Our beneficiaries, especially the most vulnerable, deserve the very best data protection we can provide,” he said. “Being at risk of having your data misused simply because you happen to be living in a refugee camp, or because a drought leaves you reliant on food aid just adds insult to injury. Everyone involved with collecting, storing and using beneficiary data has a responsibility to shoot for the very best common standards that can be practically applied.”


Notes to Editors

¹ Information and Communication Technology For Development http://ict4dconference.org

² World Vision has this week won an award for IT security http://bit.ly/2rpQGbC


For CRS: Tom Price, +1-410-951-7450, tom.price@crs.org

For DIAL: Paul Quirk, +1-202-864-5148, pquirk@digitalimpactalliance.org

For NetHope: Nan Hall,  +1-206-604-5118, nan.hall@nethope.org

For World Vision: Jan Butter, +44 (0)7889400889, jan_butter@wvi.org


Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. The agency alleviates suffering and provides assistance to people in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.  For more information, visit www.crs.org or www.crsespanol.org and follow Catholic Relief Services on social media: Facebook, Twitter at @CatholicRelief, @CRSnews and @CRSnoticias, InstagramPinterest and YouTube.

The Digital Impact Alliance (DIAL) aims to realize a more inclusive digital society in emerging markets, in which all women, men and children benefit from life-enhancing, mobile-based digital services. A partnership among USAID, the Bill and Melinda Gates Foundation, the Swedish Government and the United Nations Foundation, DIAL’s efforts help accelerate the collective efforts of government, industry and development organizations to realize this vision. www.digitalimpactalliance.org

NetHope: NetHope empowers committed organizations to change the world through the power of technology. NetHope, a consortium of 50-plus global nonprofits, unites with technology companies and funding partners to design, fund, implement, adapt, and scale innovative approaches to solve development, humanitarian, and conservation challenges. Together, the NetHope community strives to transform the world, building a platform or hope for those who receive aid and those who deliver it. www.nethope.org

World Vision is a global Christian relief, development and advocacy organisation dedicated to working with children, families and communities to overcome poverty and injustice. World Vision serves all people, regardless of religion, race, ethnicity, or gender. www.wvi.org



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